Outlook incident description has no carriage return

Hello:

When we receive a notification from GoTo Resolve's Helpdesk stating that there's a new ticket, the incident description is one big paragraph in the email in Outlook and OWA. In the actual ticket, it looks normal as it also does in a browser based email like Gmail. I have attached examples of Outlook and from Gmail. Is there something I need to change in Outlook or Exchange to make this more readable in email format?

Thanks

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Accepted answers

efanning

This appears to have been improved. Thank you.

All comments

GlennD

I think our spam filters were getting in the way, @efanning please try adding your image again.

efanning

I do, but it's saying I don't have permission to upload photos. What is the preferred way I do this?

GyulaMucsi

Hi,

Are you experiencing the same as before?

Could you please send us a screenshot of the issue?

efanning

This has gone backwards with the latest update. Email is coming in fine, the ticket itself is not showing the carriage return anymore. Will this be resolved again?

efanning

This appears to have been improved. Thank you.

efanning

Great news, look forward to the fix. Thank you

GyulaMucsi

Hi,
We have reproduced the issue, and are looking into fixing it. Thank you again for your feedback.

GyulaMucsi

Hi efanning,

Thank you for letting us know. We will investigate and get back to you shortly.