It would be helpful for our call center if the "missed calls" metric worked differently. We have to use the "Ring All Agents" instead of the "Fairly" one because we have fill-ins who log in to help with high call volume. The supervisors don't have a way to see how many calls were actually missed per agent. They can see the total in the queue with the abandoned calls, but they can't see something similar per agent. The system could determine that if the "Ring All" strategy is enabled, maybe the missed calls will be counted differently so it can be of use to our supervisors.
