These are some of the questions we did not get a chance to respond to directly during the August 11th webcast. Thank you for joining.
Q) Does “invite technician” require more than 1 LogMeIn Rescue license?
Yes, to use Technician Collaboration in LogMeIn Rescue you need more than 1 license. This capability enables a technician to invite an additional technician into a Rescue session such that 2 (or more) technicians can simultaneously solve a problem.
Q) When deploying a script, does the customer see the output in their chat client?
Yes, both the customer and the technician see the output in the chat client.
Q) How does authentication integration work? How is it implemented?
LogMeIn Rescue leverages a standards based approach to allowing single-sign-on from a corporate intranet to the technician console. To learn more about this please review the administration guide (https://secure.logmeinrescue.com/Common/Pdfs/rescue_admin_center_userguide.pdf)
Q) Does PIN code changes every time you have a new session?
Yes, the PIN code is only valid for a single session.
Q) Is it possible to create a link on our website for our customers to enter the 6 digit pin code instead of routing them to logmein123.com ?
Yes, you can embed the logmein123.com form functionality into your own website. This can be done by using the administration center, to learn more please go to : https://secure.logmeinrescue.com/Common/Pdfs/rescue_admin_center_userguide.pdf.
