Keyboard and mouse control stopped working from Linux

I have been using web based GoToMeeting on Linux to remotely control Windows workstations. The only limitation used to be that I could not request for mouse and keyboard control - I always had to ask the client to give me the controls and all worked fine.

However, since about October 2022, whenever I try to take remote control, can se the mouse cursor moves only by a few pixels and then gets stuck and does not work. Keyboard controls also don't work.

This problem is present across all Linux distros and desktop environments both in Chrome and Edge.

Is there any trick to making remote control working from Linux? Or should I completely switch to 3rd party solution?

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Sairus

Hi Kate,

yes, this is how I have been doing it for years until it broke a few months ago.

Please let me know once the issue is patched, so we can switch back to using GoToMeeting.

Thanks

Sairus

KateG

Hi @Sairus you are on the correct version of the app. Let's try the following steps and see if this resolves the issue:

make the attendee presenter
the attendee choses to share their screen
the attendee gives remote control to the organizer by clicking the mouse icon in the GTM toolbar at the bottom of the screen
the organizer then sees a mouse icon in their GTM toolbar and they click it to start controlling the attendee's computer

Sairus

Hi Kate,

thanks for your response. I've just enabled the new version of the GoTo App, but I've not noticed any difference in the visuals of functionality of the WebApp. The web app reports to be of version 0.103.11 .

Is there anything else I can do from my side?

KateG

@Sairus hi and welcome to the GoTo Community. We tested this and verified your experience using the Classic v10 web app. The new GoTo app will be able to remotely control the attendee computer from Linux, so it's recommended you try this as a workaround. Thanks for bringing this to our attention, we let the team know.

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