GoToResolve File Transfer 'hangs', has 0KB size on customer server

Hello,

Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a size of 0KB and cannot be used for anything. We're able to use the File Manager on Unattended Devices with no issues. This happens on both the Web and Desktop apps. Any ideas why this might be happening?

Thanks,

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JodiAliceRecep

It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.

DavidHouser

Hello Glenn,

They are local files.

GlennD

Hi @DavidHouser @SyntecRyan,

Are the files that are being transferred local files or located on a network drive?

SyntecRyan

No idea, but it happens for us all the time as well. We are all on Windows 10 or newer, and nearly all of our clients are as well.

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