Unattended service reports status Offline

I'm on a trial of GoToResolve, and it's not going very smoothly. I installed the Unattended GoToResolve service on a spare laptop, and it is reporting itself offline. It is not present in my Devices list either. I've restarted the service, and connected via End User access. Is a reboot required? What else might be causing this issue?

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Accepted answers

GoTo_Robi

Hi @Boyd B.

Did you rename the name of the installer when you downloaded and executed it?

The name has a long string in it, that is a must to keep.

We will check in detail if it does not work.

Thx,

Robi

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Boyd B.

Which port does the unattended application use to communicate?

This is my devices page looks like:

GlennD

If you are signed into your account on the website any new devices that are added should appear like this on your Devices page:

After the Unattended installer has run the software will try to connect to our servers at which point it appears on the Devices page. It's possible some local firewall/security software could block the connection to our servers.

Boyd B.

Windows 10

Where do I find the unverified devices list?

GlennD

Hi @Boyd B.

What operating system is the laptop running? After you went through the installation process did you see the computer in the Unverified devices list?