Outgoing Desktop/Web App Calls redirect to Desk Phone/Mobile Device

alexnuno

Hi there!

 

Currently have myself and a user who are experiencing this issue. 

 

When we try to dial out to anyone on the desktop app, the call is then redirected (flipped?) to either our Desk Phone, and/or Mobile phone. The redirect makes it seem like our target number is calling US, and when we pick up, it begins to dial the intended recipient. 

 

I can't find any setting, or option that may be doing this and this practically defeats the purpose of the Desktop App. Has anyone seen this before? And how did you fix it if so?

 

The GoTo App is up to date and I tried both the new soft phone and old one. This also happens on the web version of GoTo.

 

Thanks!

KateG

@alexnuno apologies for the delay here. It appears you are on the wrong calling mode - Click to Call mode instead of regular call mode. 

 

On the bottom left on the app select the one that says ext number on Softphone instead of on device model.