I have noticed over the past couple of weeks that Attendee Reports are not showing all participants on a GoTo Meeting session. Our organization conducts approximately 100 +/- sessions on a weekly basis. Each user (about 20 total) has several recurring meetings under their GoTo account, starting the meeting each week. We utilize the Attendee Report on a daily basis to credit attendees for attending their session.
Over the past two weeks, or so, I have noticed that many attendees are not showing on the Attendee Report even though they were in attendance for the session. The majority of our attendees are utilizing the GoTo App, or GoTo on their web browser, however, some attendees are joining by phone. I have noticed attendees from all interfaces not showing on the Attendee Report, when they were accurately showing previously.
Are there currently issues with the Attending Report accurately reporting all attendees, or a change that must occur with our account to ensure all attendees appear on the Report?
