Polls not showing on recorded video of GoTo App Webinar

I agree that this is an important issue to resolve. Very rarely am I, as the organizer, presenting the slides myself. My client is doing that. And we use polling questions a lot. Therefore, they are not captured in the recording and this is not good because a good number of our registrants are watching the recording afterwards, and it lessens the experience for them. The presenters discuss the results in real time and that discussion is confusing for people watching the recording afterwards.

This was not an issue in the previous version of the webinar platform. Please fix as soon as you can! Thanks!

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KateG

Update:

We’re excited to announce that the ability to capture poll results in session recordings has started rolling out and is currently available to 10% of our customers. This gradual rollout allows us to carefully monitor performance and ensure a smooth experience for everyone. We anticipate expanding this feature to all users soon.

With this update, poll results will be reliably included in your webinar recordings—regardless of whether the organizer shares their screen or has the GoTo app in focus.

Thank you for your continued interest and patience as we work to improve your webinar experience!

All comments

LindaMDP

That's good to know, thanks. Hopefully it won't be too long until it's 100% I'd be interested in being able to test it, thanks.

KateG

Hi @LindaMDP,

Yes, we will update the thread. If you are interested in testing/using it now, let me know, I can ask the product team to whitelist you.

LindaMDP

That's great news!

How do we know if we are one of the lucky ones to be in this first rollout? Will you be informing us when it's 100% available?

KateG

Update:

With this update, poll results will be reliably included in your webinar recordings—regardless of whether the organizer shares their screen or has the GoTo app in focus.

Thank you for your continued interest and patience as we work to improve your webinar experience!

LindaMDP

Is there any update on the issue of polls not showing up in the recording in the new GoTo app? We want to change over to the new look, but can't until this issue is fixed.

GlennD

I've broken this out into it's own discussion as it relates to the new GoTo App experience, not Classic GoTo Webinar.

I currently do not have a time line for when this will be addressed, but I am checking with the team.

gschmitt

Not sure why this is such a hard problem to fix. This feature worked fine in the original version. It is taking an excessive amount of time to address this issue.

SteveRAB

Spoiler

I have brought this problem up with customer care and was told something different. I was told the polls are not recorded weather you are organiser/owner/the one who started the webinar or not and they hope they can add this feature in the future.

I have tested this multiple times in test scenarios.

I have brought this problem up with customer care and was told something different. I was told the polls are not recorded weather you are organiser/owner/the one who started the webinar or not and they hope they can add this feature in the future.I have tested this multiple times in test scenarios.

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