We have hit a snag with the system and all of our prior texts have been archived making all prior conversations complicated. In order to undo the problem, it seems we will have a massive loss of data that we are required by the state to hold for three years. I am not sure what to do here to make our phones go back to working without the data loss.
Hi @EricaEdwards,
I'm sorry to hear this, I see you have a case open with support who are looking further into the situation, which seems like the best next step.
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