I support a couple of different customers with Call Queues, and I am finding that the call position is not being announced to the caller in both cases. Please advise.
Update: We currently announce position for basic call queues, but not when intelligent call routing is used. A request for an announcement regardless of queue type has been requested as a feature enhancement. Please do continue to comment and VOTE for this feature. Thanks.
Hello and thank you for your interest in queue position announcements. Announcements for a caller's position in queue is a feature currently offered for basic queues in GoTo's Contact Center Complete Solution and something we hope to add for intelligent call routing queues. I have logged your interest as an enhancement request. We know comfort messages for waiting callers are important and hope to offer expanded capabilities on this feature in the future.
Regards,Neil D.
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