Can I edit/remove the number forwarding to extension message

davidhking

I have my main incoming number set up to forward to an extension.  Is there a way to turn of the "forwarding to extension 700" message before the call is sent to the extension.  I don't really need the caller to know they are being forwarded I just want the call to go directly to the extension I've chosen.

KateG

HI @davidhking, welcome to the Community, 

 

For this to happen, you would need to remove the transfer greeting located in the extension options and set either:

1. Ringing tone
2. hold music

This should remove the transfer greeting that informs the caller the extension and replace it with ringing or hold music.  See this article for more information.