Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?
@Georgiy, Sorry to hear this.
Reviewing the case I see the team asked the following, could you let me know if this is affecting just you or the entire organization? Is the admin file configured like this on the admin profile: Users > Login Policy > Credentials:
Hey @KateG
It's still the same.
HI @Georgiy
Reviewing your case it looks like we are waiting for an updated version with a fix, which is scheduled to be released today. Can you let me know tomorrow if there is still an issue?
As a workaround for the d773020272, the "Keep me signed in" has to be unchecked.
@KateG,
I can't log in to the Logmein Client after the latest update.
Hi @KateG, thanks for the info. We'll be waiting for this fix with anticipation.
HI @Georgiy, nice to see you.
I checked your account history and see that support has been working with your org and reviewed logs. It appears that we are waiting for updates in a release that is now slated for next week, let's see what happens then.
Thanks for your patience and working with the team on this.
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