Has anyone had a chance to register their number for texting?

Has anyone had a chance to register their number for texting? If yes, after how many attempts?

The process looks extremely weird at the GoTo. The same registration at the Project Broadcast took 10 minutes of my time to fill out the form and a day for approval. And it cost $0.00 at the Project Broadcast.

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GlennD

The Carriers.

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GlennD

Hi @dme4770, we do not set the requirements for who needs to register, that is set by the Carriers. We also do not approve or deny the registrations, that is done by the Carriers and their partners.

"Registration is required for all customers who send SMS/MMS messages to U.S. numbers for conversational purposes, regardless of whether the customer intends to send business-related campaigns or just a single response to an SMS received by a user/client. This impacts all U.S. customers; however, if the businesses are outside the U.S. and send a message to customers with U.S. phone numbers, they will also be impacted."

dme4770

I have submitted 4-5 times and been rejected every time. I don't even run "campaigns." They force you to make up stuff that doesn't even apply to your business and then reject it anyway. I have given up and deactivated SMS from my numbers. Their customer service is useless.

sssosedov

Do all Carriers read the campaign details I put in GoTo and then approve them?

GlennD

The Carriers.

sssosedov

Thank you for your prompt response. Let me ask you the same question again:

Who approves the campaign details and who charges the registration fee?

GlennD

Hi @sssosedov,

The Campaign Registry (TCR) is a third party agency designed to help telecoms protect consumers from unwanted SMS via a mandate for brand and campaign registration. Ultimately, it is the Carriers who are in charge and if you do not register they may choose to block your messages or mark your numbers as spam in the meantime. Also, you cannot add new numbers with texting capabilities or make any changes until you have successfully registered a campaign.

It is our (and other businesses like ours) responsibility to make sure that our customers are aware of the new registration requirement, and to help our customers understand why their registration was unsuccessful if it is rejected.

sssosedov

Could you please comment on the following response from Campaign Registry:

....Please clarify who approves the campaign details and who charges the registration fee.

The Campaign Registry (TCR) is the central registration point for business messaging. TCR collects the information and facilitates the passing of this information for those parties to review. The review, approval, and/or rejection of campaigns, as well as the setting the cost for registration, falls under the responsibilities of your messaging provider and their upstream connection partners.

For further updates, please check with your messaging provider directly as they are the ones managing your registration.

LISA DENNIS
Key Account Manager
The Campaign Registry

sssosedov

Any idea about the random reasons for application denials?

sssosedov

They deny applications with random reasons. For example, some sections were OK in the previous submission. Now I need to fix them. I'm starting to make screenshots of their comments. It looks funny and ridiculous.

Please let me know where and how I can file a complaint, if you know.

GlennD

Hi @sssosedov, https://www.campaignregistry.com/about/ process the registration and collect the processing fee. They decide if an application is approved or rejected.