GoTo Resolve: How to install instant support exe for standard user?

romatlo

Hello,

We are new to GoTo Resolve.  We are testing the instant support with the URL to user (via Teams), the application (exe) downloads, but the standard domain user is prompted for elevated privilege to complete install.  Being remote, we do not have access to the elevation prompt and not on a Teams screenshare either.

Is there a workaround for this, without enabling a local admin account?

Thanks,

romatlo

GlennD

Hi @romatlo, welcome to the community.

 

When you generate an instant support session there are some options you can select:

1. Your Client will be prompted to download and install our desktop client so you can have remote control
2. This will enable Admin Mode from the start of the session
3.  This leaves the desktop client installed for future support sessions

If you do not select any of these options you will be able to start a support session in Chat mode to begin with, then remote view the Client's screen without any elevated privilege. You can then request remote control and if needed enable Admin Mode at which point you will be prompted to enter Admin credentials.