What do I need to do - SMS registration

This is beyond frustrating. I have had 7 different submission, 4 different people call and yet nohting from SMS registeration. I am beyond exhausted. NONE of the folks know what they are doing and each one asks me to override what the previous guys susgested. After several attempts , a DELETE from your GH team here I am with another of those pre-approvals teams email that i am missing something.

Do I need to change the service provider? PLEASE HELP . This is costing me business.

Find more posts tagged with

Comments

kriverma

Thank you ! My SMS is now working. I however didnt change anything what was suggested went with my gut feeling. Now I need a way to add have the opt out message will added and tracked - otherwise its a pain to track opted our phonenumbers and write the tag line all the time.

kriverma

So today I got another email asking to resubmit - like for what ???? "Invalid Sample Messages:

A sample message must be provided for each use case and sub-usecase.
No sample found for use case: 'ACCOUNT_NOTIFICATION'.

What am i missing ? EVERYTHING seems to be filled in to GH so why unncessary blocking ? @GlennD

kriverma

Guess what ! I got another rejection ' AFTER doing everything PER the EXACT way your team had made me do - Honesltly I had fought that it doesn seem right but they pushed me on to it !! Here is the REJECTION ! I dont know if other companies are getting it done and you all are facing a bunch of redtape ?

Your Campaign registration has been declined for TCR Campaign Id: CWOHHWH.
Reason: DCA2 declined sharing request for campaign CWOHHWH. Explanation: Inaccurate Registration. Inconsistency between brand, website and/or sample messages. (603)

kriverma

I kind of agree with you. While I get connected to someone fairly quickly but this SMS thing is a pain. I would keep getting messages from one person to update my wesbite - when it was done per the ask like weeks back . It seemed harrasment . I called in , and had an employee walk thru my website to ensure they are seeing the same things as I was . They were. So either the company hires incompetent folks or I have no idea. If I dont hear anyting by this week - I am going to try may be ring centeral and few others that have popped up since I have been with GH . I would love to conitnue but the way its going - I have been out of sms for two weeks now - with a helpless support system.

transpose70

This has been an total gong show. Many, many hours of productivity lost by this complete show of incompetence. We have gone in circles trying to get approved. The Grasshopper team literally told me to remove the Contact Us section from our site because it was confusing the approvers. The very next day, I was told we couldn't get approved because the approvers go straight to the contact us section. Yet another agent told me that we needed to change the name of our company on the submission. We have spend beaucoup dollars on wesbsite changes and I have lost at least a year off my life because of the stress of trying to run a business with no access to my employees and clients. I'm posting here while knowing that this likely will be delieted just like all my prior posts have been. Apparently the community only supports glowing reports of Goto products - but doesn't want honesty and transparency about a process that has been a first class failure.

GlennD

Hi @kriverma, no posts were deleted, but it looks like it was claimed by the automod and not published. It should be there now.

I appreciate that this is a frustrating experience, but our representatives are doing everything they can to help you all submit successful registrations.

kriverma

Why was my reply deleted?

i understand and am fully aware of who denys and approves. I am un happy with the way GH teams is handling the issue. While i appreciate you all helping but why is that every person I talk to will have a seperate answer ? I will spend almost 2 hours only to get an email later to edit what was updated. This has happened to me for like 4 times in the last week alone ! You all seems to have an happy hour going on at your office - cos today I got a response saying to edit something on my website - Which was ALREADY updated and submitted TWICE ! And By now your team should know what floats and what doesnt.

kriverma

Thank you for responding and apologize for being rough as I don't think you all understand the frustration your process is causing.

I am fully aware of who approves and denys. My problem is with your process. I had spent several hours on phone correcting the forms only to get an email next day or two about recommended corrections. Why do I have to then go back again call and waster another 2 or 3 hours to get corrected..and only to get the recommendation emails again? Why this BACK AND FORTH?

I can understand if we had a rejection and then your team helping .Why make us edit and charge for no reason? Also, by now your teams should be able reduce rejection rates.

GlennD

Hi @kriverma, welcome to the community.

I apologize for the frustration that the registration process is causing. The Campaign Registry (TCR) approve or deny the registrations, not Grasshopper or any other service provider.

Please note: SMS registration is an industry-mandated process created by carriers and service providers in response to FCC requirements to protect consumers (your customers) from spam and fraud. The intent of registration is to ensure message senders are legitimate businesses sending messages to contacts who have consented to receive them. Businesses must now register their phone number(s) with carriers and a third-party organization known as The Campaign Registry (TCR) to send text messages.

The most common reasons for SMS Registration to be denied are covered in the Troubleshooting section of this support article. From what I have seen so far it it often:

a lack of clear Opt-in/Opt-out messaging
not disclosing sms message data rates that will apply to messages
incomplete or unclear privacy policy informing your customer of what data you collect and how it is used

We also have blog post to help understand what the TCR are looking for: Local Number (10DLC) Registration: Getting Opt-in Right

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!