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Web app vs desktop app

FixItNinja

Now that we have the Web App Technicians' Console, will the desktop application be discontinued? I hope not.

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Accepted answers

GlennD

Hi @FixItNinja, welcome to the community.

The WebTC is designed for specific use cases, there are no plans to retire the desktop application that I am aware of.

Key Benefits of WebTC:

No Local Installation Required – can be accessed directly from any supported web browser with no need to install software. No more dealing with or waiting for updates to be installed!
Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops
Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases.
Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles.
Cross-Platform Consistency – uniform experience across different browsers and OS’s
Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies.

Feature Comparison - Web-based Tech Console vs. Desktop Tech Console - Standard Features

All comments

FixItNinja

Thanks. Any idea why the new and improved, faster remote desktop protocol isn't included in the Desktop LogMeIn solution?

GlennD

Hi @FixItNinja, I've updated my original reply with more information about the WebTC and it's advantages.

FixItNinja

https://community.goto.com/discussion/comment/91875#Comment_91875

Hello Glenn,

Could you expand on which specific cases the WebTC is aimed for? And why the newer, faster remote desktop protocol available in the desktop console?

GlennD

Hi @FixItNinja, welcome to the community.

The WebTC is designed for specific use cases, there are no plans to retire the desktop application that I am aware of.

Key Benefits of WebTC:

No Local Installation Required – can be accessed directly from any supported web browser with no need to install software. No more dealing with or waiting for updates to be installed!
Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops
Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases.
Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles.
Cross-Platform Consistency – uniform experience across different browsers and OS’s
Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies.

Feature Comparison - Web-based Tech Console vs. Desktop Tech Console - Standard Features