Feature Comparison - Web-based Tech Console vs. Desktop Tech Console - Standard Features

AmberW

 More Info - Web Console - FAQ

Key Benefits of WebTC:  

• No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed!
• Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops
• Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases.  
• Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles.  
• Cross-Platform Consistency – uniform experience across different browsers and OS’s  
  Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies.  

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• * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future. 
• ** - not available in Zero Download Remote View

Basic Features: You Know and Love	Desktop Tech Console (DTC)	Web-based Tech Console (Web TC)
Remote Control and Remote View	X	X
Zero Download Remote View	N/A	X
Guided Agent Flow	N/A	X
Session Log and Chat	X	X
File Transfer via Chat	X	X
Mobile Support for iOS and Android	X	X
System Info	X	X
In-Session System Reboot	X	X
Attend PIN Code Session	X	X
Channel Sessions	X	X
Unattended Access	X	X
Standard Integrations (Generate PIN and Post URL back to interaction)	X	X *
Session Transfer (Internal)	X	X
Session Transfer (External)	X	ETA 2026
Session Collaboration (Internal)	X	H1 2026
Session Collaboration (External)	X	ETA 2026
Scripting	X	X
File Manager	X	X
Cloud-based Session Recording (stored by Rescue cloud servers)	N/A	H1 2026
Local-based Session Recording (stored by customer within their own cloud storage (BYOB) or network)	X	ETA 2026
History & Notes	X	X
Whiteboard	X	X **
Laser Pointer	X	X **
Predefined Responses and URL’s	X	X
Instant Chat	X	H1 2026