In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a useable format?
Modifications to this feature are scheduled for later this year.
Thanks for your response @Charrington2 , I'm going to share this with the team. To confirm, if you use Agent Summary- metric and export that to a csv file, it does not provide you with the information you need?
We would like to see it in data that we can export or look at besides the graph. Its too difficult to look at each agent everyday for availability reporting. Can we have login times, logout times, pause times available times.
Hi @Charrington2
Thanks for your idea, I hear that you are looking for an exportable report. Can you tell me what you want to see or what format it should be in?
Thanks
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