Does Holiday Schedule Indicate Open or Closed Hours?

Hello there, I have a question about the schedules. This seems simple enough but we are having issues with this and want to make sure I understand how the system works. When I am adding a holiday to the schedule and put in a time frame, is that the timeframe the office will be closed or open on that holiday? For instance, on Memorial Day, we have a Holiday in for 09:00-15:00, does this mean our office will be closed for those hours or only open during those hours on the holiday?

Thanks

Sasha

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Accepted answers

GlennD

You are correct. When you add a Holiday you are telling the system that the office is closed. It can be All Day or specific hours depending on your needs. Once you have added the Holiday you edit your Dial Plan and select what happens when someone calls and the office is Open, Closed or on Holiday.

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SashaWilson

Thank you!~ Now I just need to convince my manager...

GlennD

SashaWilson

Right, I have watched that and we are still a little confused. It is my opinion that when you add a holiday you are telling the system that your office will be closed on that day. Thus, if you enter a time or mark it as the whole 24 hour day, you are telling the system that you are closed on that holiday. Another manager in my organization is of the opinion that it is the other way. If you add a holiday, you are telling the system to override your main schedule and you are open that holiday. Can you clarify?

GlennD

Hi @SashaWilson, welcome to the community.

After you have created your schedule of days and times that you are open you can add a Holiday. When you add a Holiday it defaults to All Day but you can change that to specific hours if needed. This training video demonstrates the process, and we also have playlist of videos for Preparing for a Holiday.