We have been using the product for a very long time. When we enter our account it says "we have experienced a breakdown" and all of a sudden all videos have been deleted and and then screen auto-refreshes. We have been trying to get in touch with support without any success.
Thank you for your reply @KateG
Could you please offer more details as to the means of contact? There has been a change in management in our institution so we want to make sure we don't miss any e-mail or phone call from your team. Thank you in advanced.
Hi @KateG,
Thank you for your reply.
Hi @broker_user
Welcome to the Community.
This may be related to the account expiration in January. I have opened a case for you, someone from our team will contact you soon.
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