difficulties getting approval to use SMS with an additional number

A few months ago I spent weeks trying to get approval for SMS for an additional phone number to my account. Despite our best efforts in making all the suggested changes, we continued to get rejected until I posted a message on this board and someone helped us out with gaining the approval (thank you!)

We are now facing the same problem yet again as we add another number to our account. Calling isn't a problem, we can receive text messages from clients but unable to send any. Would someone kindly help us again please!

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GlennD

Hi @jillraz, you should have an email from out support team by now that the 3rd number has been approved. I apologize for how long that took to resolve.

jillraz

Hi Glenn, I've resubmitted my SMS registration again and waiting on approval...this is getting frustrating. Can someone please override the approval process so that we can text clients? We are receiving texts but have to always call them back. Let me know, thank you.

GlennD

@jillraz I apologize, someone should have reached out to you already. I've sent an escalation in to the support team.

jillraz

Thanks GlennD. I haven't yet heard from anyone. Any sense of a timeline for a resolution?

GlennD

Hi @jillraz, I've created a support ticket for you and someone will be reaching out to assist.

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