2 Hour Timeout

Have now been booted from my own session 3 times today with a "You're done! An organizer has ended your session". I wasn't even using the keyboard or mouse of the system when it happened. Seems to occur about every two hours and didn't happen last week, so whoever added a 2-hour time limit needs to take it back out. And yes my configured session hours are 7:30am-4:00pm. And no nothing has changed on my end, everything worked fine last week. I'm using Windows 10 web browser edition of the meeting software.

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KateG

@ShadowPeak

Thanks for sharing your Training ID. There does appear to be an issue and our team is currently reviewing. They have rolled back the update so you shouldn't be affected going forward.

Thanks for being so helpful and for your patience and report.

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ShadowPeak

No issues with timeouts this week, thanks!

KateG

@ShadowPeak

Thanks for sharing your Training ID. There does appear to be an issue and our team is currently reviewing. They have rolled back the update so you shouldn't be affected going forward.

Thanks for being so helpful and for your patience and report.

ShadowPeak

Still happening today, timed it and it is 2 hours on the dot that I'm told "you're done! An organizer has ended the meeting) and everyone including me gets kicked. Turn off your 2 hour limit please.

ShadowPeak

Training ID: XXXXXXXXX. Have another session today and regrettably expect more of the same. I did report it twice under settings after I got back in. Clearly this is some kind of 2-hour idle timeout to save web resources gone wrong, as I am actively sharing screen and speaking the whole time.

KateG

Hi @ShadowPeak Nice to see you and sorry to hear about the Training.

Can provide the Training ID? I can create a case and have the team review.

You can also report issues as them happen in the Settings, this does not create a support case, but it does help the developer team. See Glenn's post here for more information.

ShadowPeak

Version 0.164.1, Chrome browser. Definitely active during these two hours, sharing screen and lecturing.