1.28.1.3576 - Ability to monitor network missing

Hello everyone,

It seems that with the latest client update 1.28.1.3576, the ability to monitor the network appears to have disappeared.

Is anyone having the same problem?

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Accepted answers

KateG

Hi @Cristiano_R

So glad to hear this. I checked with the team and they actually had to pause the release at 30%. The majority of people will not see this until the next update.

We were able to whitelist your account so it was made available today.

If anyone else is not seeing this update and would like it now, please let me know and we can whitelist you.

All comments

KateG

Hi @Cristiano_R

So glad to hear this. I checked with the team and they actually had to pause the release at 30%. The majority of people will not see this until the next update.

We were able to whitelist your account so it was made available today.

If anyone else is not seeing this update and would like it now, please let me know and we can whitelist you.

Cristiano_R

Here it is, I just saw the update to version 1.30.0.636 of the agent, everything seems to be back to normal now, thanks

Cristiano_R

Hi,

I still haven't seen any updates....

KateG

@Cristiano_R Update 12/4/2025: A fix rollout has started, we are expected to be at 100% by next week.

KateG

Update 12/4/2025: A gradual rollout has started, we are expected to be at 100% by next week.

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@Cristiano_R the team is working on a fix that should be available in the next release, I don't have an exact timeline, but it should be in about 3 weeks.

Thanks for your patience and report!

KateG

@Cristiano_R

Thanks for getting back to me. I've reported this issue to the team who are currently reviewing. I will update you once I hear more. Sorry for the inconvenience and thanks for the report!

Cristiano_R

Good morning Kate,

Yes, that's the first thing I did. I even waited an hour after the service restarted, and I even rebooted some machines, but nothing happened.

KateG

Hi @Cristiano_R Nice to see you,

I see this was noticed and was fixed on Tuesday. A resolve service restart is needed and a few minutes wait, the data will be available again under Performance monitor after a few minutes, but the past days' history will not be there, unfortunately. Have you tried that?