SMS Registration Approved - Still can't send a text.

I have done all the support steps following SMS Approval. Logged out and back in. Checked all the settings. AND STILL it is not letting me send an SMS.

I don't know what else to do, and the support call has such a bad connection that I can't hear anything the AI bot is telling me to do.

Additionally, I enabled call recording, but I don't see a single recording for me to review calls.

Maybe switching to Grasshopper was a mistake. I thought I'd be saving some money but clearly you lose way too many features.

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GlennD

Hi @hdgoulding, welcome to the community.

I have opened a support ticket for you and a representative will be contacting you to assist with your SMS issue. For recorded calls, make sure you are signing into the Admin Portal > Usage >Activity Log to access them.

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