Is there a way to throttle back the total number of call that ring into a ring group???

christhephoneman

Client has 3 people answering the phones at the front counter…

These people answer the phones, greet customers, set appointments, take money and are very busy. Currently being overrun with incoming calls…

They are coming from a premise, square key system with only 3 lines where the 4th caller would have received a busy signal…They're OK with that…They don't want calls rolling to a VM or an AA and call queuing is not an option… They claim, "If we don't have time to answer the call, we don't have time to fish a call out of VM and call them back"…

Any help would be appreciated…

KateG

HI @christhephoneman

Welcome to the community.

There isn't currently a way available in directly using GoTo Connect, however…

You could create a call queue with a max 3 callers setting and have the front counter staff use attendant console to to manage incoming calls efficiently.

This setup would require Contact Center Complete and Attendant Console. I realize these products might not be included in their existing plan.