Hello!
Today, I had a User submit a ticket involving their audio. They work from home, so they log into GoToMyPC using their personal PC. Upon login, they tried to open an .mp3 file from their email. They were not able to hear the audio from their speakers, and informed me. I checked their account and logged into their PC. I saw that the speaker was on mute instantly, and their Sound Preferences on GoToMyPC was turned off. I changed the sound option to "Use High Quality Sound", left transmit sound to "Detect Automatically", unmuted the speaker, but still no sound. I can see the volume indicator moving so I know the sound is playing. I tried other sounds to see if it was just the .mp3, but no sounds were coming through the remote session. I checked the User's physical PC on premises, and heard the audio coming from the physical PC speaker. No headphones are connected to the physical PC. I have updated Windows 11 to the most current update as well as reinstalled GoToMyPC for the User.
If anyone has any fixes or tips to help that would be greatly appreciated! Thank you! :)
