We use the AI receptionist, and when cuatomers call, the receptionist has the ability to open tickets in our ticketing system. It works well. But sometimes a customer might call back saying the work is not complete, or they are returing a call, or may have been cut off and they are calling back. Our engineers go from one ticekt to another, and are often on another call. We do not want the receptionsit to transfer calls directly to ur enigneers, just to have the call go to voicemail. How do we set up the receptioonist to open a new ticket with call back details when callers ask for specific peoples names?
