To which email address can I write a question about billing?
It's been two days!!!! The invoice still hasn't been split into two parts!!!
Hi @Kriss1
This is an online public community forum where members and moderators provide assistance. Our community is generally monitored and responded to on weekdays from 8:00 AM to 5:00 PM Pacific Time. Because this is an online platform, responses may appear at times that are outside of your local time zone.
I have responded to your question in this thread.
At this time, While I see you have contacted support previously, I do not see an active billing case associated with your account. I can assist you if you are having issues creating a case. If you’re looking to provide feedback about splitting an annual invoice or about the billing process in general, I can certainly pass your feedback along to the appropriate team.
Regarding your previous messages, please remember to follow our community guidelines when posting. Continued violations may result in moderation actions, including possible removal from the community.
Why are you answering when it's nighttime for me??? Previously, tech support would answer me from my time zone!!!
Split your annual invoice into two parts !!!
You didn't give the CORRECT answer!!! I asked for an email, not a phone number!!!!
There isn't a direct email to billing, if you want to start a new case you can reach customer support here.
Once you select your location, you’ll be provided with the appropriate local phone number to call. Speaking directly with a representative is typically the fastest way to get billing concerns resolved.
If you already have a case, you can reply to the existing email thread and mention that you have a billing question. Your message will be forwarded to the appropriate billing department for follow‑up.
