I'm not sure if there's just been changes to Teams or if I've got my configuration wrong. I'd appreciate some guidance.
Our M365 tenant is setup to require admin approval for Teams apps. I, as a Global Admin, have added the GoTo Resolve app to be available for myself and the Testing team I'm trying to add it to.
I've been able to add the GoTo Resolve app to my own Teams, and in the DM chat window with it, signed in as an admin. After authenticating, I cannot interact with the app/bot in the chat anymore.
Where I'm having a problem is that I cannot @ the bot/app (trying to does not present the bot in the autosuggestions for tagging) in either the desired channels for tickets or agents. The desired Team is private, but the channels within it are not. From what I read in the setup documentation, this should still allow me to add the app to these channels.
When I try to go through the Apps tile of Teams to find GoTo Resolve and use the "V" next to "Open" to configure it that way, I am no longer able to find the app in my search results. If I go back to the Apps tile to view my installed Teams apps, it does not appear. I can get it to reappear in Teams if I use one of the direct links in the GoTo admin console to open the GoTo Resolve app directly in the Teams app store, but the only "option" available is a greyed out "Request" button (no need for that, since I've already approved it in Teams admin.)
Why am I unable to finish configuring this for user interaction?
