I would like to know if it is possible to integrate GoTo Connect with a custom system using an API or any available integration method.
The goal of this integration is to implement an automated dialing process (autodialer), where from our system we can:
- Upload a list of phone numbers to GoTo Connect.
- Trigger automatic dialing of those numbers.
- Detect when a call is answered by a person.
- Automatically route the call to one of our available agents in real time.
Additionally, we would like to know:
- Whether public or private APIs are available for this type of integration.
- Any available technical documentation.
- Limitations, requirements, or necessary configurations.
- Whether this functionality already exists as part of a native solution (e.g., dialing campaigns).
Thank you in advance for your support. I look forward to your guidance in evaluating the feasibility of this integration.
