Goto Resolve remote using ios device not working

Question

I downloaded goto resolve logmein resolve agent when I sign in nothing happens.

IMG_6870.png

KateG · Answer

Hi @JDG15

Sorry to hear you are still having issues!

There does appear to be an issue with receiving email verification links from iOS devices. I have escalated your case and someone from the team will be reaching out to you soon to help with a resolution.

Thank you for the screenshot, it was helpful, I've removed it from your post to protect your email identity. Thanks for your patience.

JDG15 · Answer

I am using my mobile phone ios cannot connect to endpoint I haven’t received any links.

KateG · Answer

Hi @JDG15 Welcome to the Community, I've moved your post to the Resolve Community board.

I see that you have reached out to the team who recommended basic troubleshoots since the issue appears to be on the device. If it's still not working (I've included the TS below) you can follow up on your case who can take a closer look at what may be happening with the device.

* Log out/Log back in
* Ensure the App is Updated: Make sure you have the latest version of the LogMeIn Resolve app installed on your iOS device.
* Check Network Connection: Verify that your device has a stable internet connection, as network issues can prevent the app from functioning properly.
* Authentication: Ensure that you are authenticated with zero trust authentication, as this is required for using certain features of LogMeIn Resolve.
* Reboot the Device: Sometimes, simply restarting your device can resolve unexpected issues.
* Reinstall the App: If the problem persists, try uninstalling and then reinstalling the LogMeIn Resolve app.