Users/Extensions in Ring group not recieving rings

Question

A couple of separate locations have reported that when a call comes in not all phones ring that are in the ring group. I checked the call reports and it does show that the extension was part of the dial plan being called. But the user reports that not all phones rang. It does seem to be based around the Yealink AX83H as that has been the main connection at the two properties having issues.

KateG · Answer

Hi @Debbiee, Welcome to the Community.

I took a look at your case history and it looks like the issue appears to be sporadic? Is it possible to share a few more details?

Are you using a Yealink device like the OP?

Debbiee · Answer

I have raised cases previously for this and never been provided with an answer.

KateG · Answer

Hi @rmurer

Nice seeing you. I'm not aware of issues with Yealink AX83H. The support team would need to take a closer look at your configuration and firmware to get a better understanding on what may be happening. I've gone ahead and created a case for this, someone from the team will be reaching out soon.