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Can't use rear camera on iOS

timo_ahrendts

Hello,

none of my colleagues that join via the iOS app can use their rear camera. If you hit the camera button and switch camera, it appears in the preview, but once you start broadcasting it flips back to the front camera. Is this a known problem? Happens on multiple devices, at least one of which is on the newest iOS release.

Thanks in advance

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Accepted answers

KateG

Hi @timo_ahrendts

This issue has been resolved. If you experience any further issues please let us know. Thanks again for your report and for your patience.

All comments

KateG

Hi @timo_ahrendts

This issue has been resolved. If you experience any further issues please let us know. Thanks again for your report and for your patience.

KateG

Hi @timo_ahrendts an update:

The team has rolled out fixes for this and the update will be available in a few days. I'll keep an eye out and update when it's available.

Thanks again for your report!

timo_ahrendts

sometimes happens on android, with no particular pattern. Don't know why I only sent half a message there.

timo_ahrendts

Thanks @KateG !

I can also add that it sometimes happen

KateG

Hi @timo_ahrendts Welcome to the Community,

I'm able to replicate this and have escalated it to the team, I will keep this thread updated as I hear more.

Thanks for your report!