Hi. Has anyone found a headset that works with the GoTo Connect soft phone that has a noise cancelling microphone? - so no background noise is heard. We tried a couple different headsets but, the person being called can still hear background noise.
@Donna_G117 Sorry there was an issue with your post, so I'm including it here. Hopefully someone will chime in with their experience.
Posted by @Donna_G117
Thank you, Kate! We referenced the supported headsets list when we ordered the Poly Blackwire 8225. We can order the Poly Focus but, before we do, I would love to hear from someone who uses it (or any other headset) that definitely blocks out background noise (like we can do in Teams). There has to be someone who has solved this. Just want to confirm before buying another headset.
mbusername, the Teams integration sounds interesting.
Hi @mbusername
The list of supported hardware can be found here, though it does not specifically call out noise cancelling microphones.
Most Poly devices have noise cancelling features. Some customers have recommended the Poly Focus as having the best noise cancelling, you may want to take a look at that.
I have this same question. We plan to have several users using mobile devices only. They need headsets that isolate voices, so the customer doesn't hear surrounding voices.
I'm contemplating using Microsoft Teams integration and teaching the users to use the Teams phone app so they can use the voice isolation built into Teams. The Teams app is limited, but at least customers won't hear surrounding voices.
Hi Glenn. We tried a Leitner LH250 and a Poly Blackwire 8225 which is described as having "noise cancelling microphone technology". It might be a setting problem but, troubleshooting with support made no difference. Background noise is still being heard.
Hi @Donna_G117, welcome to the community.
Which headsets have you tried already?
