Hi, I’m Laurel from the Digital Success team at GoTo. I wanted to share a few updates to your Inbox and messaging experience that make it easier for your team to stay organized, communicate consistently, and respond from anywhere.
Across these updates, the goal is simple: make it easier for your team to manage conversations as one connected workflow, while improving how you communicate with customers. Here are three updates that support that.
Auto-saved message drafts
Messages in progress are now automatically saved as you type and appear in a Drafts section until they’re sent or deleted.
This applies across all Inbox messaging tools, including Inbox, Private Texting, Direct Chat, and Team Chat, so work in progress stays consistent no matter where conversations are happening.
This means there’s no need to rush a response or worry about losing work if something pulls your attention elsewhere. Whether you're drafting a more detailed reply, coordinating with a teammate, or managing multiple conversations at once, messages can be picked back up exactly where they were left off.
Inbox messaging signatures across all channels
Signatures are now automatically added to Inbox messages across web and desktop, bringing more consistency and personalization to every conversation.
This applies across all messaging channels, so communication stays aligned no matter where your team is engaging with customers.
This is especially impactful for channels like SMS, where messages often come from a shared business number. Including a name helps add a more personal touch and makes it clear who the customer is communicating with, without adding extra effort for your team.
For teams using SMS at scale, it’s also helpful to keep signature length in mind, as it contributes to total message length and may impact segment usage and associated costs.
Inbox management from mobile
Inboxes can now be created and managed directly from mobile, adding more flexibility to how and where work gets done. Instead of waiting to make updates from a computer, changes can happen in real time as needs shift.
For teams managing shared inboxes, this helps ensure conversations stay supported and workflows continue moving, even when you’re away from your desk.
Available with CX and Customer Engagement licenses
Let’s hear from you
Have you had a chance to try any of these updates yet? We’d love to hear how they’re working for your team.
