I am a corporate customer in Japan.
Our contract owner has already left the company.
We have three paid Hamachi / GoTo subscriptions:
– Hamachi Network Premium (multiple licenses)
– Pro For Individuals
Billing frequency: annual
Our invoices show the following details:
– Customer number: xxxxxxxx
– Account key: xxxxxxxxxxxx
– Invoice numbers: xxxxxxxx
In the admin / billing portal, there is no “Cancel” or “Stop auto-renewal” button.
We cannot call phone support in English from Japan.
This is our formal request to:
– cancel all Hamachi-related subscriptions,
– disable auto-renew immediately,
– ensure that no future charges will be made.
Please confirm the cancellation by email.
Thank you for your assistance.
