mobile app freezes when listening to voicemail

Question

Is anyone else have problems on the mobile app with voicemails?  I receive voicemail but when I click to listen the whole screen freezes.  I can't even click on the call tab to switch back.  I have tried uninstalling and reinstalling, turn phone off and back on.  I am using an iPhone 16.

moderator edit: title for clarity

GlennD · Answer

Thank you, I'll relay this to the team.

PattyT · Answer

Hi @GlennD.  Yes my app is update to date and the version is 2026.5.0.  I received another voice message after my post and it did the same time.  I soft closed app and after a while I went to check to see if I could access voice message and it worked.  It is strange tho.

GlennD · Answer

Hi @PattyT, welcome to the community.

I am checking to see if this issue has been reported already. Can you please confirm that your GoTo Connect App is up to date and the latest available version?