nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Are you have trouble with panelists logging in to Practice Sessions

MarianMH

Since we switched to the new GoToWebinar we have had incredible issues with panelists not being able to access the practice sessions.

GTW suggested to us to create new login links. We did that.

GTW suggested to us to use the Chrome browser. We did that.

GTW said to have the panelists download the new app. We did that.

The panelists still can't get into practice sessions. GTW asks them for a session ID. If provided they can then enter the webinar in START mode not PRACTICE mode. Then they have to be boosted up to panelists manually.

This is very frustrating. Is anyone else experiencing this problem?

Thanks for your reponses.

Marian

Find more posts tagged with

Comments

GlennD

Hi @MarianMH, I have added these comments to your support ticket. I have also tested Practice mode with a Panelist in the GoTo App but did not experience any issues. Hopefully, the support representative will be able to recreate the issue with you.

MarianMH

Where we are currently at. Opened another support ticket today. Our panelists can now get into "practice" sessions after downloading the new app and waiting a long time for it to cache.

However, the definite problem we are having, and I specifically tested this today, is that we can not use the "practice" session. We can only get only panelists in if we go into START mode. I tested multiple times with the same panelist today and he can only get in in START mode. He is blocked from PRACTICE mode. We have this problem with every panelist.

It would be great if this could be fixed.

GlennD

Hi @MarianMH, welcome to the community.

I was unable to find your support case to review, can you please provide details about what the Panelists experience and see after they click on Join Webinar in their You’re a panelist email?

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!

Button