URGENT:Unable to renew Hamachi standard subscription-Case#22617037

musa_semic

Hello,

My case number is 22617037.

My Hamachi Network Standard subscription expired.

I cannot renew it because the Renew button keeps loading forever.

I also cannot add a new payment method. After entering the card details, I receive the error:

"Couldn't process your information. Reload this page and try again."

I have tried multiple browsers, Incognito mode, and different devices.

I am the Super Admin of the account.

My business depends on Hamachi and 31 clients are currently disabled.

Could someone from GoTo Support please help reset my billing profile or provide another way to renew my subscription?

Thank you.

KateG

Hi @musa_semic

I checked with our team and it looks like the account was on hold due to a transaction dispute. I’ve asked the appropriate team to review the account and follow up with you directly. You should hear from them soon. Thanks for your patience.