Hi @hltmech
I moved your post to the GoToMy PC board for this team.
I'm sorry about your experience. While renewals are processed automatically according to the subscription terms and refunds may fall outside current policy guidelines, your feedback about the timing, communication, and overall experience is important. I’m sharing your comments with the appropriate team so they can review the experience and consider how we can improve going forward.
We appreciate you taking the time to bring this to our attention.
Was there ever a resolution to this? I was charged for auto renew 7/3 (our observed holiday). I returned Monday to an already charged auto renew notice. I called and they said it is not their policy to refund. I never received an email or any kind of notice that is was getting ready to renew. Obvious the cancellation was missed on our part, but to not let the customer get a refund 3 days after the auto renew seems like bad customer service.
If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!
