Ported Number Not Receiving Calls or Sending SMS in Grasshopper

Question

Hi,

We recently ported a phone number from Follow Up Boss to Grasshopper, and we're running into an issue with this specific number.

* The number is assigned to an extension.
* Incoming calls do not connect.
* The number is also unable to send SMS.

All of our other numbers that were ported from Follow Up Boss are working normally, so this appears to be isolated to this one number.

Has anyone experienced this before? Could this be a porting issue, or is there something else we should check?

Thanks in advance!

GlennD · Answer

@wilrose26 I had someone take a look at your account and the 6073 is currently set to send calls directly to Ext 2, which forwards to a *** *** 2584 number. You can check and change this if needed by signing into the admin portal > Settings > Numbers

As you already have a successful 10dlc registration for sending SMS messages, you just need to attach the 6073 number to it, which our Support will be able to help with when they follow up with you. I made a note about it on the ticket I created.

GlennD · Answer

Thank you. I've created a support ticket for you

wilrose26 · Answer

Hi, there is a more recent update dated April 27, 2026 that the transfer is expected to be completed April 29, 2026. The number was also added on our Grasshopper account so we assumed that the transfer was successful.