GoTo Assist Service Desk API Retrieving Attachments for Incidents

Question

I am using the GoTo Assist Service Desk API to retrieve incidents and I need to retrieve the attachments as well. When I retrieve an incident, the API returns the string {{ attachment:1 }} in the text but there is no metadata with the url or filename for the attachment. I need the url/endpoint to use to retrieve the attachments / attachment data. If anyone has worked with the API to retrieve this information, please help me.

Thank you.

GlennD · Accepted Answer

Hi @wpryder, welcome to the community.

Sorry for the late reply. The request you should be:

https://api.getgo.com/G2ASD/rest/v2/attachments/{{attachmentId}}

Have you been able to get the attachment ID successfully?