We seek to have a more integrated ecosystem between our CRM, POS, and phone system (GoTo Connect). There does not seem to currently be API endpoints related to Creating, Reading, Updating, and Deleting Contacts which would then be interactable from GoTo Connect or Admin. If this exists, where can we find the endpoint(s)?…
Problem Description: How can I specify the device ID on the API call to be the MobileApp? API Method: https://api.goto.com/voice-admin/v1/call-queues/{callQueueId}/users I'm attempting to automate the login process for my on-call team who uses the Goto Connect MobileApp. We have queues and it seems that the API call to log…
Hi team, I’m currently using the PATCH /presence/v1/user-presence endpoint to set presence fields for users. However, in GoTo Connect with Contact Center, it’s possible to create custom presence statuses (for example, “At Lunch”, “Back Soon”, “Training”, etc.). I couldn’t find any API documentation describing how to: List…
We are facing an issue, as we are unable to get recordings, when i get recording token API is failing and giving 403 and 404 for some cases. it was working fine few days ago but now suddenly we are facing this issue. following are my account details. CLIENT_ID = a0aef8ab-0ecc-4b8c-8f0e-5aef77198279 ACCOUNT_ID =…
We are collecting device data using getDevices graphql. However, unable to find the field to get the data for the EDR Protection and BitLocker Encryption property in the console. Can anyone provide the solution for this? Attaching the screenshot of UI console which properties we are not able to find in graphql? We are…
Hi there. I’m using the GoToWebinar app for Eloqua and recently the app stopped working. I see the following error message is returned: Error message from Critix errrocode:”AccessDenied”, “description”:”Authentication succeeded, but the access to the requested resource is denied” Assuming this is a permission issue. Could…
Hi everyone, I'm trying to connect a bot to GoTo Connect using the: Make and Receive Calls using the Devices and Calls API . I need to accept calls programmatically and answer them via WebRTC. In the "Request to create an extension under the device" step, I need an `organizationId` value, but I can't find any documentation…
Hello GoTo Community, I'm trying to create a PSTN call via the GoToConnect API but keep getting a 404 error. Details: - Endpoint: POST https://api.getgo.com/v1/accounts/me/calls - Authorization: Bearer token (OAuth2 Authorization Code Grant) - Body: { "to": "+5511981405xxx", "from": "+55114210xxx", "callType": "PSTN" }…
My name is Joe Lombardo. Don't laugh. But I find it difficult to locate this particular area of expertise. I feel that I'm dumb as dirt for not being able to locate this information. I'm looking for a programmer or for technical support to help me solve simple API application connections between these two applications. my…
Hi community, When trying to authenticate my app via OAuth2 in GoToConnect, I get: { "error": "invalid_client", "error_description": "client not found" } I have checked client_id and client_secret, but the error persists. My main questions are: What is the difference between Account ID, Client ID, and Account Key? Is scope…
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