A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, To see the latest updates released for our various APIs please visit the: GoTo Developer Center Changelog page.
Welcome Developers! This Community is a place for you to discuss, ask questions about, and share your expertise in the use of GoTo's Product APIs. Please take a moment to review our Community Guidelines before posting for the first time. When posting a new topic please select the appropriate API Tag from the list so that…
Hello GoTo Community, We are testing background listener stability and remote webhook payload handling when integrating GoToConnect VoIP endpoints into automated management systems. Technical Setup: Our integration architecture at Frontline Sales Consultancy (flsc.co.uk) triggers automated B2B notifications and REST API…
I am using the GoTo Assist Service Desk API to retrieve incidents and I need to retrieve the attachments as well. When I retrieve an incident, the API returns the string {{ attachment:1 }} in the text but there is no metadata with the url or filename for the attachment. I need the url/endpoint to use to retrieve the…
Hi everyone, GoTo Connect supports sending outbound WhatsApp messages using pre-approved templates: https://support.goto.com/connect/help/send-an-outbound-whatsapp-message I'd like to trigger these outbound WhatsApp template messages programmatically from our own application instead of sending them manually from the inbox.…
Problem Description: How can I specify the device ID on the API call to be the MobileApp? API Method: https://api.goto.com/voice-admin/v1/call-queues/{callQueueId}/users I'm attempting to automate the login process for my on-call team who uses the Goto Connect MobileApp. We have queues and it seems that the API call to log…
Hi team, I’m currently using the PATCH /presence/v1/user-presence endpoint to set presence fields for users. However, in GoTo Connect with Contact Center, it’s possible to create custom presence statuses (for example, “At Lunch”, “Back Soon”, “Training”, etc.). I couldn’t find any API documentation describing how to: List…
Hi there. I’m using the GoToWebinar app for Eloqua and recently the app stopped working. I see the following error message is returned: Error message from Critix errrocode:”AccessDenied”, “description”:”Authentication succeeded, but the access to the requested resource is denied” Assuming this is a permission issue. Could…
Hi everyone, I'm trying to connect a bot to GoTo Connect using the: Make and Receive Calls using the Devices and Calls API . I need to accept calls programmatically and answer them via WebRTC. In the "Request to create an extension under the device" step, I need an `organizationId` value, but I can't find any documentation…
Hello GoTo Community, I'm trying to create a PSTN call via the GoToConnect API but keep getting a 404 error. Details: - Endpoint: POST https://api.getgo.com/v1/accounts/me/calls - Authorization: Bearer token (OAuth2 Authorization Code Grant) - Body: { "to": "+5511981405xxx", "from": "+55114210xxx", "callType": "PSTN" }…
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