A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, To see the latest updates released for our various APIs please visit the: GoTo Developer Center Changelog page.
Welcome Developers! This Community is a place for you to discuss, ask questions about, and share your expertise in the use of GoTo's Product APIs. Please take a moment to review our Community Guidelines before posting for the first time. When posting a new topic please select the appropriate API Tag from the list so that…
I am using the GoTo Assist Service Desk API to retrieve incidents and I need to retrieve the attachments as well. When I retrieve an incident, the API returns the string {{ attachment:1 }} in the text but there is no metadata with the url or filename for the attachment. I need the url/endpoint to use to retrieve the…
Hi everyone, GoTo Connect supports sending outbound WhatsApp messages using pre-approved templates: https://support.goto.com/connect/help/send-an-outbound-whatsapp-message I'd like to trigger these outbound WhatsApp template messages programmatically from our own application instead of sending them manually from the inbox.…
Problem Description: How can I specify the device ID on the API call to be the MobileApp? API Method: https://api.goto.com/voice-admin/v1/call-queues/{callQueueId}/users I'm attempting to automate the login process for my on-call team who uses the Goto Connect MobileApp. We have queues and it seems that the API call to log…
Hi team, I’m currently using the PATCH /presence/v1/user-presence endpoint to set presence fields for users. However, in GoTo Connect with Contact Center, it’s possible to create custom presence statuses (for example, “At Lunch”, “Back Soon”, “Training”, etc.). I couldn’t find any API documentation describing how to: List…
Hi there. I’m using the GoToWebinar app for Eloqua and recently the app stopped working. I see the following error message is returned: Error message from Critix errrocode:”AccessDenied”, “description”:”Authentication succeeded, but the access to the requested resource is denied” Assuming this is a permission issue. Could…
Hi everyone, I'm trying to connect a bot to GoTo Connect using the: Make and Receive Calls using the Devices and Calls API . I need to accept calls programmatically and answer them via WebRTC. In the "Request to create an extension under the device" step, I need an `organizationId` value, but I can't find any documentation…
Hello GoTo Community, I'm trying to create a PSTN call via the GoToConnect API but keep getting a 404 error. Details: - Endpoint: POST https://api.getgo.com/v1/accounts/me/calls - Authorization: Bearer token (OAuth2 Authorization Code Grant) - Body: { "to": "+5511981405xxx", "from": "+55114210xxx", "callType": "PSTN" }…
Hi community, When trying to authenticate my app via OAuth2 in GoToConnect, I get: { "error": "invalid_client", "error_description": "client not found" } I have checked client_id and client_secret, but the error persists. My main questions are: What is the difference between Account ID, Client ID, and Account Key? Is scope…
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