GoTo Admin and GoTo Analytics should be fully accessible and functional from mobile devices. Currently, many important administrative functions, such as changing Dial Plan hours, require access to a desktop computer, and GoTo Admin does not work properly on devices such as iPads. GoTo Analytics is also difficult to navigate and appears poorly formatted on mobile screens.
A mobile-friendly version of GoTo Admin should allow administrators to perform essential tasks such as changing Dial Plan hours, managing call settings, viewing call activity, and making other common administrative changes directly from a phone or tablet. GoTo Analytics should also have a responsive mobile layout that makes reports, call statistics, and other analytics easy to view and navigate. Businesses should not need access to a desktop computer just to make routine changes or check important call information.
Additionally,
It would be useful to have an option to automatically email the AI-generated transcription of each phone call to an administrator after the call ends. This could be configured for all calls or specific extensions, departments, or call types.
Having the transcription delivered automatically would allow administrators and business owners to stay informed about customer interactions without having to manually review calls or log into Analytics, especially on mobile to find each transcription. It could also be useful for monitoring customer service, reviewing important conversations immediaitly, and keeping track of what was discussed during calls.
ges or check important call information.
