Currently, the only way to block callers without disabling Dial Plan Filters is to manually enter the phone number in the GoTo Admin Desktop version under Call Filters.
This is inconvenient for businesses with multiple employees answering calls. If an employee receives a spam or scam call, they would have to contact an owner or administrator and ask them to manually add the number. Having to manually enter every number is especially cumbersome when businesses receive recurring spam and scam calls every week.
There should be an option directly in the GoTo Connect app for a user to block a caller from the recent call list, such as selecting the number and choosing “Block Caller.” This should block only that specific number without requiring Dial Plan Filters to be disabled. Dial Plan Filters are commonly used for outside-of-business-hours routing, after-hours routing, queues, forwarding to external numbers, and other call-handling rules. The ability to block an individual caller directly from the app while keeping existing Dial Plan Filters active would make call management much easier for businesses and their employees.
