SMS Alerts

Hi All

For mobile / field technicians who are NOT always at a desk, how about an SMS alert to a mobile phone when a client tries to connect via our website.

That way we can respond within our 2 hour SLA

Regards

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Accepted answers

LO315

Thanks for your question and sorry about the delay. As of right now you are able to send an email to alert a technician that a session is waiting for them, but not an SMS. You can set this in "Settings" within a specific Technician Group in the Admin Center and by scrolling down to "No Technician Available."

Would SMS be a big improvement over an email for your needs? We've looked into it in the past and it's certainly something we can revisit.

Thanks,

Lou Orfanos

Product Marketing Manager

All comments

gordon_waters

SMS alerts would be a great addition

Y2KFirehawk

In the interim, I setup a mail forwarding rule at our mail server level. When I receieve the e-mail notification , the mail server forwards e-mails when the Sender contains: @logmeinrescue.com and Subject contains: New Rescue. I have it forward the e-mail to my cell via it's text address 5555551212@text.att.net

Turbenator

yes, this would be very helpful. Please add this feature.

LO315

Would SMS be a big improvement over an email for your needs? We've looked into it in the past and it's certainly something we can revisit.

Thanks,

Lou Orfanos

Product Marketing Manager

Singer

Yes count me in on this one.

tantryl

I'd find this very useful too.

Cheers
Jack