Greetings,
We are hoping for input from LMI Rescue support teams who are handling a high volume of Rescue Chat sessions. Please talk about how you handle the need for escalating chat sessions efficiently from level 1 to level 2 support techs. How has LMI Rescue been working for you in regard to your back end handling of high volume Rescue Chats? Are you running into any technical limitations on the operation of LMI Rescue in regard to high volume support?
Thanks in advance!
Howard
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