Annoying Problem attention logmein and/or developers.

I have asked this question many times and have even emailed the developers. I get no response from them and it has been three weeks.

My problem is this I am a consultant provide support for about 50 companies. I have purchased the IT rescue so I WOULD NOT have to manually install Logmein Free, Pro, or Reach on all my desktops. I like the option of them initiating the call via calling card instead of always blowing up my phone, and so I can move to issues faster.

Considering I am their network administrator and the only one that knows the credentials to logon to their computer with administrator rights, I am having to STILL install logmein free to install software. Because I continually have to ask them for permission to access their computer, this in my opinion is silly. I should not have to deploy two products on my customers computer to acheive one goal.

On their calling card I should be able to have them click a check to allow full control, and it should stay intact after a reboot.

Or if I know their administrator username and password. I should be able to type that in to override them. These users dont even have permission to install a printer without my permission. So I am having to use two products and starting to question why I even got this, I could do everything I needed from logmein free.

Last On the IT Reach product that I only deploy on my servers, I have the ability to look at the registry, stop and start services from the dashboard. Why dont I have that ability from IT Rescue, or once again am I needing IT Reach and rescue to acheive this goal.

With the inability to have a helpdesk so customers can email your support@companyname.com and create a ticket. And having to deploy all of these products that one should be able to acheive I am considering going back to logmein free and do away with the whole rescue.

Customers can easly email me through my third party helpdesk software and I can use the free product to remote them, or even use IT Reach at a fraction of the cost. Better yet maybe look at nable.com or some other managed services solution.

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Comments

Anon3968

What you want isn't what LMIR is about. LMIR does what it does flawlessly.

If you want an inexpensive solution why don't you just assign one PC as a host with IT Reach on it and use VNC on the LAN to pull a console session off the workstations? You'll get the same security on the WAN side.

You can always use RDP if they're XP Pro clients, tell the user to log off and then from your host RDP to that machine...

There is also inexpensive SSL VPNs, capable of running on cheap hardware and free operating systems.

Anon72801

I asked the same question when I initially signed up for Free,Pro,Reach, and Rescue. Why so many different flavors of LMI? The answer was they all provide different things. And while this is true I use them all together to effectively support my customers. This is true even though the underlying product for all the programs is LMI. I wanted to know why i couldn't just get all the LMI features for one monthly fee. We are already paying for the services why not just give us the access. Oh well as LMI continues to grow they may be able to provide the options you and I are wanting.

Anon767

I would like to see a calling card feature added to the ITreach product. I currently have ITreach installed on all workstations and servers that we support. In fact I would like Itreach to intergrate with the Rescue console.

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