Insight on Rescue console for iPad?

I haven't seen any news or betas on a rescue app for iPad and I know I and others have asked and been looking for it for a couple of years now.

Due to the impending change with LogMeIn now charging for the regular logmein service above 10 computers, I've started looking at alternatives. The two that I've tried first are Teamviewer and GoToAssist, both of which have iPad apps that work pretty darn well.

The TeamViewer app is a bit slower, but works pretty well. I have to say the ability to access both my rescue clients as well as unattended computers using the GoToAssist app on my iPad has been very enlightening.

Now, I do admit that neither of those competing products are as nice looking or as functional as LogMeIn Rescue. But to pull out my iPad and be online with a remote G2A session with a client in about 15 seconds yesterday blew me away.

So I like the LogMeIn product. It's cleaner, it looks nicer, and it just plain works when I need it to. It's a good service, no question about it. That being said, my dislikes are the much higher price and the lack of an iPad app for rescue.

Price is what it is. You are welcome to charge what the market will bear, and it's up to me to decide if LogMeIn Rescue is $60/month/seat better than G2A.

But the iPad app is a different story. Tablet functionality has been around for a few years now and you have the tablet ignition app available which should be about 90% of the code base functionality that you would need to put out a first iteration of a Rescue app. Is there any particular reasoning behind letting your competition run away with the mobile support professional's piece of the market?

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Comments

marintechit

I'm in the midst of a 30 day trial of LMIR and today I got to dive in deep and really use the tool. I must say this is a great service and the tool is very useful and has nice a list of options. I decided I'm going to finally move off of G2A. I was just thinking though I did not see a way to access unattended machines from any of my mobile devices, Android and iOS. I then looked more into and realize I cannot even initiate a support session from my mobile devices like I do with G2A.

So here I am and now know that it looks like that it truly is not possible. That is a complete deal breaker for me. No way to support clients from my mobile devices, means LMI does not get my business.

Hope they change that in the near future. They must not stay on top of current tech trends, otherwise they would know that MOBILE is HUGE, and getting bigger and bigger everyday.

PCubeServices

Hi,

"Price is what it is. You are welcome to charge what the market will bear, and it's up to me to decide if LogMeIn Rescue is $60/month/seat better than G2A."

Is your $60/month/seat a confirmed quote or an estimate?

I'm curious because my cost is higher.

Zachy

I'm really hoping they release an app for iOS and Android. It would make work so much more convenient while traveling and ultimately offer technicians a more pleasurable experience.

I don't know about anyone else but when I really like a company's service, I tend to recommend that brand to my friends, family, and customers. I really like LogMeIn's services but in 2014 this is a major feature to be lacking.

Can a staff member please offer some insight on whether we can expect this feature or not?

Thanks in advanced!

HTECH

I too am a bit disheartened by this and the fact the LMI hasn't even responded to this does not make me feel any better.

I am a one man show and LMI rescue subscriber and shoulder the coast myself. I believe LMI is a great product.

I also have been told to use LMI free as a work around for the IPAD. ( not a very good one as I can't create a new session) But with the new limitation that is about to be put in place it will cost me even more to use the poor substitute.

I also have been asking about this for years and what gets me is for al intention purposes they appear to be most of the way there already with ignition (Yet another expense I had to endure) but juts wont finish the effort.

The lack energy on this issue really is disappointing. I too am being forced to look at other options.

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